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Collecting client reviews

Learn how to collect reviews of your business from your clients

Updated over a year ago

You may collect reviews of your business from your clients by using an external review platform (such as Google Reviews) and displaying a prompt on various documents.

To collect reviews, go to Settings > Style & Branding > Client Reviews.

By default, this checkbox will be unchecked.

Select the "Enable Reviews" box to display all other options.

Title: Specify a title to prompt the client to leave a review of your business

Description: Optionally add some descriptive text for the client

Button Label/URL: Optionally display a button for the client to click.

We recommend keeping your URL short, as this URL will be displayed in full on the invoice PDF if applicable (below).

You can use a URL shortener to shorten the URL that your client will see (such as tinyurl.com)

Display Prompt On: Toggle where you want the review prompt to be visible.

  • Published reports (within Client Connect and on the email sent to the client)

  • Paid invoices (within Client Connect, the generated PDF and on the email sent to the client)

  • Completed appointments (on the SMS and/or email sent to the client)

Click "Save" once you've finished filling out these options.

Samples

Completed Appointment Email:

Fully Paid Invoice PDF;

Client Connect:

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