To learn how SMS reminders work, check out this article.
The system contains four different type of appointment reminders:
Client Reminders: Reminders which are sent out to clients automatically before the appointment
Staff Reminders: Reminders which are sent out to staff automatically before the appointment
Unscheduled Reminders: Remiders which are sent out to staff automatically as the estimated date of an unscheduled appointment approaches
Custom Reminder: Manually sending out an appointment reminder to clients
Client Reminders
Client Reminders are the most important, as they are sent out automatically to your clients before the appointment date.
Client reminders come in two flavours: Email or SMS.
Each client in your appointment can have a different set of notifications to send out.
(For example below, two clients in the one appointment can each have different emails, phone numbers, and be sent off at different specified times beforehand)
The notification sent to the client contains information relevant to the type of appointment status.
Unscheduled: The notification will prompt the client to contact the business and book in a timeslot
Unconfirmed: The notification will prompt the client to confirm the timeslot which has been assigned to them.
Scheduled / In Progress: The timeslot has been confirmed. This notification will alert the client of the appointment time, address, and what the job is for (as pictured below).
Departed For Job: The notification will alert the client that a technician from the business is on their way
Completed / Additional Work Required: The notification will thank the client for having work completed with the business.
Appointment Type
As pictured in the red box above, the reminder can also alert the client with details for the specific appointment type.
In your appointment type settings, you can set client-friendly details which will be visible to the client on the reminder.
If you attached multiple appointment types to a single appointment, then the reminder will tell the client details for each client-friendly appointment type.
You can also specify multiple client reminders beforehand in your appointment type settings.
This default reminder will be applied to the client you add to your new appointment, but of course, this can be changed.
(For example, if the appointment type has a default client reminder of "1 day before", then when you create a new appointment, the client will (by default) receive a reminder 1 day before!)
Staff Reminders
Staff reminders are sent out to staff members of your appointment as the appointment date approaches.
These reminders are only sent out if the appointment status is Unconfirmed or Scheduled.
You can edit your staff reminders for your appointment in the "Staff" section.
These reminders are sent to all staff of the appointment at the designated times.
Unscheduled Reminders
Unscheduled Reminders are only sent out if the appointment is unscheduled.
These reminders are sent to any staff with administration access to the calendar.
They are used to prompt your staff to contact the client and book in a timeslot for the appointment.
Manual Reminder
A manual reminder, as the name implies, is the same as an automatic reminder except it is sent out on-the-spot.
Manual Reminders are sent out via the Appointment dialog > Send Message
A manual reminder can also contain a short custom message to the client.
