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Known caveats/information for accounting providers
Known caveats/information for accounting providers

Learn caveats and important information for accounting providers before connecting

Updated over a year ago

Mira retrieves and sends information to all accounting providers. Each accounting provider is different, and may translate or display information differently to Mira / other accounting providers.

Xero


  • We recommend using GST Exclusive tax if your business is registered for GST. This can avoid sync errors for quotations or invoices being a couple of cents off out of sync.

Clients:

  • Clients on Xero must have unique display names. Clients will fail to sync if they are used more than once.

  • Clients are synced two-ways. Clients created in either system will be synced between each other.

  • Mira only supports "Customer" contacts. "Supplier" contacts will not be synced.

  • Clients unarchived on Mira will not be reflected into Xero. Instead, clients must be unarchived on Xero for proper reflection.

  • Mira only supports syncing Primary Email Addresses. All additional email addresses will not be synced between systems

  • We recommend managing addresses and phone numbers only through Mira. Changing an existing address/phone number directly on Xero may leave the old version on Mira while also creating a new version with the updated variant.

Client Groups:

  • Changes made in Xero to client groups will not automatically update on Mira. You must intialise a manual sync using either the full sync button.

Inventory:

  • Changes made in Xero to inventory items will not automatically update on Mira. You must intialise a manual sync using either the individual sync button or full sync button.

  • Mira will not sync inventory which cannot be sold or are quantity-tracked.

  • Mira will mark imported inventory as service items. You may change their type later.

Invoices:

  • Invoices are partially synced two-ways. Only invoices created in Mira will be synced between both systems.

  • Changes made in Xero to invoices will not automatically update on Mira. You must intialise a manual sync using either the individual sync button or full sync button.

  • Invoices will only archive to Xero if the invoice status on Mira is draft

  • Line items cannot contain negative totals

  • Mira does not support credits or overpayments for invoice. We recommend creating the invoice directly on Xero if you wish to do this.

Payments:

  • Will only sync two ways if attached to an invoice created on Mira. This does not import any historical financial data. You must intialise a manual sync using either the individual sync button or full sync button.

  • We recommend accepting payments only on Mira. Xero allows for payment fees and overcharges which we do not support. This may cause invoices not to sync correctly.

Quotations:

  • Quotations are partially synced two-ways. Only quotations created in Mira will be synced between both systems.

  • Changes made in Xero to quotations will not automatically update on Mira. You must intialise a manual sync using either the individual sync button or full sync button.

  • Any quotes synced up to Xero will always be marked as draft. You must perform a subsequent sync on the individual Mira quotes to reflect the status on Xero.

  • Xero quotations will not display the correct subtotal due to a bug on Xero’s platform. All subtotals will be display as Tax Exclusive regardless of which tax status is sent via their API

  • Line items cannot contain negative totals

Quickbooks


  • We recommend using GST Exclusive tax if your business is registered for GST. This can avoid sync errors for quotations or invoices being a couple of cents off out of sync.

Clients:

  • Clients on QuickBooks must have unique display names. Clients will fail to sync if they are used more than once.

  • Clients are synced two-ways. Clients created in either system will be synced between each other.

  • Only four phone numbers are visible on a Quickbooks contact in Quickbooks: Primary, Mobile, Fax and Other. Mira will set as many as possible, any additional phone numbers made in Mira will not sync up.

  • Mira only supports syncing Primary Email Addresses. All additional email addresses will not be synced between systems

  • Archiving a client on Mira will not sync to QuickBooks if they have outstanding invoice balances

  • We recommend managing addresses and phone numbers only through Mira. Changing an existing address/phone number directly on QuickBooks may leave the old version on Mira while also creating a new version with the updated variant.

Inventory:

  • Inventory are synced two-ways. Inventory created in either system will be synced between each other.

  • Mira will not sync inventory which cannot be sold or are quantity-tracked.

Invoices:

  • Invoices are partially synced two-ways. Only invoices created in Mira will be synced between both systems.

  • Mira will not sync invoices which contain line item service dates, invoice deposits, credits, or fixed discount amounts (we only allow discount percentages). This may only occur when you edit an invoice in QuickBooks which was originally created in Mira.

  • Invoices cannot contain negative totals

Payments:

  • Payments are synced two-ways for invoices created on Mira.

  • We recommend accepting payments only on Mira. QuickBooks allows for payment overcharges which we do not support. This may cause invoices not to sync correctly.

  • Mira accepts $0 payments to finalise an invoice as paid. These $0 payments will not sync with QuickBooks.

Quotations:

  • Quotations are partially synced two-ways. Only quotations created in Mira will be synced between both systems.

  • Mira will not sync quotations which contain line item service dates or fixed discount amounts (we only allow discount percentages). This may only occur when you edit a quotation in QuickBooks which was originally created in Mira.

  • Quotations cannot contain negative totals

Myob Business


  • We only support Myob Business Lite & Pro

    If you are using another version and Myob and would like to connect with Mira, Myob offers a free upgrade programme where they can convert your account to Myob Business
    https://www.myob.com/au/upgrade

  • If an item (which exists on Mira) is deleted on Myob, the item will become out-of-date on Mira. You must disconnect the provider and reset all links/ledgers/tax on Mira and then perform another full sync. To avoid this situation, we recommend deleting the item on Mira first. It will automatically be deleted on Myob.

  • We recommend using GST Exclusive tax if your business is registered for GST. This can avoid sync errors for quotations or invoices being a couple of cents out of sync.

Clients:

  • Clients on Myob must have unique display names. Clients will fail to sync if they are used more than once.

  • Clients are synced two-ways. To sync new clients created directly in Myob, you will need to perform a full sync on Mira.

  • Mira only supports syncing Primary Email Addresses. All additional email addresses will not be synced between systems

  • Changes made in Myob to clients will not automatically update on Mira. You must intialise a manual sync using either the individual sync button or full sync button.

  • Mira only supports "Customer" contacts. "Supplier" contacts will not be synced.

  • Client reference number is limited to 15 characters

  • We recommend managing addresses and phone numbers only through Mira. Changing an existing address/phone number directly on Myob may leave the old version on Mira while also creating a new version with the updated variant.

  • Client phone numbers are separated from their address counterparts when synced down to Mira. However, up to four phone numbers for both Billing Address and Shipping Address will maintain their structure when syncing between Myob and Mira. Each time you add a phone number, it will be assigned to an unassigned phone number slot on either Billing or Shipping addresses on Myob until the limit is reached

Inventory:

  • Inventory are synced two-ways. To sync new inventory items created directly in Myob, you will need to perform a full sync on Mira.

  • Changes made in Myob to inventory items will not automatically update on Mira. You must intialise a manual sync using either the individual sync button or full sync button.

  • Mira will not sync inventory which cannot be sold or are quantity-tracked.

  • Myob has a shorter limit of 30 characters for item names. Mira's limit is 50 characters. You may need to manually shorten the name of some items.

Invoices:

  • Invoices are partially synced two-ways. Only invoices created in Mira will be synced between both systems.

  • Changes made in Myob to invoices will not automatically update on Mira. You must intialise a manual sync using either the individual sync button or full sync button.

  • Invoices cannot contain negative totals

  • Invoices sent to Myob will display invoice dates in GMT time. Syncing these invoices back to Mira will correctly display their proper timezone in Mira.

  • Invoice numbers are limited to 13 characters

  • Mira does not support credits or overpayments for invoice. We recommend creating the invoice directly on Myob if you wish to do this.

Payments:

  • Payments are synced two-ways for invoices created on Mira.

  • Will only sync two ways if attached to an invoice created on Mira. This does not import any historical financial data. You must intialise a manual sync using either the individual sync button or full sync button.

  • We recommend accepting payments only on Mira.

  • Mira accepts $0 payments to finalise an invoice as paid. These $0 payments will not sync with Myob and will throw an error.

  • Payments sent to Myob will display the payment date in GMT time. Syncing these payments back to Mira will correctly display their proper timezone.

Quotations:

  • Quotations are partially synced two-ways. Only quotations created in Mira will be synced between both systems.

  • Changes made in Myob to quotations will not automatically update on Mira. You must intialise a manual sync using either the individual sync button or full sync button.

  • Line items cannot contain negative totals

  • Quotations sent to Myob will display quotation dates in GMT time. Syncing these quotations back to Mira will correctly display their proper timezone in Mira.

  • Quotation number is limited to 13 characters

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